Privacy Policy

Responsible handling of your personal data is of the highest importance to Vale Vaultshire. We process information transparently, for defined purposes and in accordance with applicable law – notably the GDPR. This policy explains which data we collect, why we use it, how long we store it and how we protect it.

1. Data controller

The controller responsible for your personal data within the meaning of the GDPR is the operator of the Vale Vaultshire website and platform. Relevant contact details and further information can be found in the imprint of this site. For privacy queries you may contact our Data Protection Officer.

2. Data collected

We collect and process only the data necessary to provide our services, fulfil legal obligations and ensure secure operation of the platform. These include in particular:

Identity data: first and last name, date of birth (for age and identity verification).
Contact details: email address, telephone number (optional), country of residence and, where applicable, address.
Account and transaction information: payment details, deposits and withdrawals, transaction history.
Technical and usage data: IP address, browser type, device information, access times, log data.
Verification documents: identity documents, proof of address or other documents for KYC/AML checks (only where legally required).

Special categories of personal data (e.g. health data or religious beliefs) are generally not collected unless legally required or provided with your explicit consent.

3. Collection methods

Your data are collected via various secure channels:

Provided directly by you: for example during registration, profile maintenance, submission of verification documents or use of the contact form.
Automatically: e.g. via cookies, server log files, analytics tools and device information while using the platform.
Via third parties: such as payment providers (for deposits and withdrawals), identity verification services (KYC/AML) or – with your consent – social login services.

4. Purposes of processing

We process your personal data only for clear and legitimate purposes:

Setting up, managing and delivering your user account and platform features.
Executing and securing payment processes (deposits and withdrawals).
Personal customer support and handling your enquiries.
Meeting legal and regulatory obligations (e.g. KYC, AML and tax requirements).
Ensuring IT security and protection against fraud, misuse and attacks.
Optimising the user experience and further developing the platform.
Marketing and informational purposes – only based on your explicit consent.

5. Legal bases for processing

Performance of a contract or pre‑contractual steps (Article 6(1)(b) GDPR).
Compliance with legal obligations (Article 6(1)(c) GDPR), e.g. in relation to anti‑money laundering.
Protection of legitimate interests (Article 6(1)(f) GDPR), e.g. to ensure platform stability and security.
Your explicit consent (Article 6(1)(a) GDPR), for example for marketing or optional features.

6. Data sharing

Your data are shared only when necessary and exclusively with carefully selected partners:

Payment service providers and banks to process deposits and withdrawals.
Specialised providers for carrying out KYC/AML checks.
IT and cloud providers with whom we have data processing agreements.
Analytics and security tools that – where possible – work with anonymised or pseudonymised data.
External advisers (e.g. lawyers, tax advisers) within the scope of legal obligations.
Authorities or courts when there is a legal obligation or to enforce rights.

Your personal data are not transferred or sold to third parties for commercial purposes.

7. International data transfers

In some cases we use providers (e.g. cloud or analytics services) outside the European Economic Area. In such cases we implement appropriate safeguards, such as EU standard contractual clauses, binding corporate rules or adequacy decisions by the European Commission to ensure an adequate level of data protection.

8. Data security

To protect your data we take extensive technical and organisational measures:

Encrypted data transmission using current protocols (e.g. TLS 1.3+).
Strong encryption of sensitive data at rest (e.g. AES‑256).
Regular security audits, penetration tests and reviews by independent specialists.
Continuous monitoring of systems for suspicious activity and attack attempts.
Strict access restrictions and role‑based permissions within the team.
Holding customer funds in segregated accounts with regulated partner institutions.

Absolute protection against all risks cannot be technically guaranteed, but our measures reduce such risks to a very low level.

9. Data retention periods

We retain your data only as long as necessary for the stated purposes or as legally required:

For the duration of active use of your account and the contractual relationship.
After account closure for the legally required period (e.g. 5–10 years for tax and regulatory purposes).
For consent‑based processing (e.g. marketing) until you withdraw your consent.

After data are no longer required we delete them securely or anonymise them.

10. Your rights as a data subject

You have extensive rights regarding your personal data. In particular you may:

Request information about which data we hold about you.
Request correction of inaccurate or completion of incomplete data.
Request deletion of your data where no legal retention obligations apply.
Request restriction of processing in certain cases.
Receive your data in a structured, common and machine‑readable format (data portability).
Withdraw consents given at any time with effect for the future.
Lodge a complaint with a competent data protection supervisory authority.

11. Cookies and similar technologies

We use cookies and similar technologies to ensure platform functionality, to analyse usage and to optimise the experience. Essential cookies are always active, while analytical and marketing cookies require your prior consent. Further details are in our Cookie Policy.

12. Changes to this privacy policy

We may update this policy from time to time – for example due to legal changes, regulatory requirements or new features. The updated version is always available on the website. We will notify you of relevant changes by email or directly on the platform.

13. Contact for data protection matters

If you have questions about privacy, this policy or exercising your rights, contact us by email at [email protected] or via the website contact form. Our Data Protection Officer will review your request and respond promptly.

By using Vale Vaultshire you confirm that you have read this privacy policy and accept its contents.

Thank you for your trust. Protecting your data and privacy remains a top priority for us.